Returns & Warranty Policy

Return Window

All merchandise must be returned or exchanged within 15 business days of receipt. Requests made after this timeframe may be considered only with management approval and must include supporting documentation such as the invoice number and purchase date.

Returned items must be in new condition with all original tags and packaging intact. Approved returns will receive a merchandise credit applied to your account. We do not issue refunds to credit cards. Account credits are valid for one year from the date issued.

Items returned without original packaging require prior approval before being accepted.

Restocking

Saddle Returns:
A flat $25 restocking fee per saddle applies.

For saddle exchanges, you may:

  • Wait until your returned saddle is received and credited before a replacement is shipped, or

  • Place a new order and receive credit once the original saddle is returned (credit may be applied to a future purchase).

All exchange saddles must be returned freight prepaid by the purchaser. The $25 fee will be deducted, and any price difference plus return freight for the new shipment will be invoiced accordingly. A Return Authorization (RA) number is required prior to sending any exchange.

Non-Returnable Items

The following products are final sale and not eligible for return:

  • Clearance or closeout merchandise

How to Request a Return

To begin a return or exchange, contact customer service within 5 business days of delivery. Please provide:

  • Invoice number

  • Product number

  • Photos of the item (if applicable)

Failure to notify us within the required timeframe voids eligibility for return or exchange.

All returns require a Return Authorization (RA#). Items shipped without an RA# may be refused.

Return shipping is the responsibility of the purchaser. We do not issue call tags or prepaid return labels. Customers may use the carrier of their choice.

Product Conditions & Warranty Limitations

Horse-related moisture such as sweat or urine is highly acidic and may cause discoloration or dye transfer on suede and leather. Damage resulting from exposure to these elements is not covered under warranty and is not eligible for return.

English saddles may show dye transfer or rub marks from stirrup leathers over time. This is considered normal wear and is not a manufacturing defect.

We cannot guarantee fit on any product. Horses vary greatly in size and conformation, and proper fit is the responsibility of the purchaser.

Once merchandise leaves our facility, we are not responsible for freight damage, misuse, or wear occurring during use. Warranties are non-transferable.

Ordering Errors

If you ordered the wrong item:
Contact customer service immediately to obtain an RA#. If the order has not shipped, call as soon as possible to request a correction. If already shipped, the item must be returned in new condition with original packaging. Restocking fees apply.

If your customer no longer wants the item:
An RA# is required, and restocking fees will apply. Return shipping is at the purchaser’s expense.

If an item arrives damaged or appears defective:
Notify customer service promptly with your invoice number, product ID, description of the issue, and photos when possible.

Dealer Policy

Returns and warranty claims must be submitted by the original purchasing company. We do not process claims or returns directly with end consumers. All claims must be handled through the dealer who purchased the merchandise.

We reserve the right to refuse packages received without proper authorization or shipments sent directly from end users. Unauthorized returns may result in denial of credit.

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